Privacy Policy

Concerned about the protection of your privacy, MOBILBOARD is committed to ensuring the highest level of protection for your personal data.

As part of its activities, MOBILBOARD provides its Clients with a booking service accessible from the website www.mobilboard.com, and a training registration service from the smartphone and tablet application of the Mobilboard member agency prior to a service.

THIS SECTION AIMS TO EXPLAIN THE PROCESSING OF PERSONAL DATA IMPLEMENTED IN THE CONTEXT OF THE USE OF OUR SERVICES

THE MOBILBOARD COMPANY, AS RESPONSIBLE OF TREATMENT,UNDERTAKES TO RESPECT THE PROVISIONS OF THE LAW N°78-17 OF JANUARY 6, 1978 MODIFIED RELATING TO DATA PROCESSING, THE FILES AND FREEDOMS AS REGARDS THE AUTOMATED TREATMENT OF PERSONAL DATA CARRIED OUT AS WELL AS THE REGULATION (EU) N°2016/679 OF APRIL 27, 2016 AS FROM ITS APPLICATION ON MAY 25, 2018.

IN THE FORMS FOR COLLECTING PERSONAL DATA ON THE WEBSITE AND FROM THE APP IN THE AGENCY, THE USER IS INFORMED IN PARTICULAR: OF THE IDENTITY OF THE DATA CONTROLLER, OF HIS OR HER RIGHTS REGARDING PERSONAL DATA, OF THE RECIPIENTS, OF THE PURPOSE OF THE PROCESSING AND OF THE COMPULSORY OR OPTIONAL NATURE OF HIS OR HER ANSWERS.

WHO COLLECTS PERSONAL DATA ?

The person in charge of the treatment implemented on the mobilboard.com site and the mobile applications is: MLC Management, Simplified Joint Stock Company with a capital of 5.000 Euros, registered in the Trade and Companies Register of Nice under the number 799 201 223 whose head office is located at 18 avenue Jean Médecin in Nice (06000).

WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA?

MOBILBOARD collects and records personal data from its Users for the following purposes

- Management of the shopping cart and reservations

- Management of customer service

- Provision of sharing tools on social networks

- Sending targeted commercial offers by email, on social networks or any other medium.

- Collection of customer reviews on the services marketed

- Display of targeted advertisements on the site and on social networks

- Management of a training register for the driving of the proposed means of transport

- Fight against fraud during the payment of the order

- Measuring the number of visitors to the sites (mobile and desktop) and mobile applications

- Setting up of competitions and advertising games

- Sharing information with business partners

With the exception of commercial prospecting operations, MOBILBOARD considers that all of the above processing operations are necessary for the execution of the contract between a Client and the licensed MOBILBOARD agency. Commercial prospecting operations are based on the consent of the person concerned to the processing of his/her data.

TO WHOM IS YOUR DATA TRANSMITTED?

Data is transmitted to MOBILBOARD's partners who may process the data on their behalf (these are recipients) or solely on behalf of and in accordance with MOBILBOARD's instructions (these are subcontractors). The recipients of the data are:

- Local agencies under license of the Mobilboard brand

- The police authorities within the framework of the legal requisitions concerning the fight against the fraud

- The commercial partners and in particular marketing and advertising agencies

MOBILBOARD also uses subcontractors for the following operations:

- Secure payment on the site

- The fight against fraud

- Carrying out maintenance operations and technical developments of the website

- The collection of customer reviews

WHAT ARE MY RIGHTS AND HOW TO EXERCISE THEM WITH MOBILBOARD ?

Any natural person using the service has the right to exercise their rights of access, rectification, opposition and deletion of their data in accordance with Articles 38 to 40 of the Act of 6 January 1978. Pursuant to Regulation 2016/679 of April 27, 2016, the individual may exercise his or her right to limitation of processing, erasure of data and portability from May 25, 2018. These rights can be exercised with Mobilboard, which collected the personal data, in the following ways: By post, by writing to us at the following address: Customer Relations Department MOBILBOARD, MLC Management, 18 avenue Jean Médecin, 06000 Nice, indicating your name, first name, address, email and if possible customer reference in order to speed up the processing of your request. By e-mail, by clicking here. The company will send a reply within 2 months after the exercise of the right. In case of unsatisfactory answer, the person concerned has the right to refer to the CNIL.

WHAT HAPPENS TO MY DATA AFTER MY DEATH ?

The User may formulate directives relating to the conservation, deletion and communication of his personal data after his death in accordance with article 40-1 of the law 78-17 of January 6, 1978. These directives may be general or specific. The User may formulate his or her advance directives by clicking here.

IS MY DATA SENT OUTSIDE THE EU ?

You are informed that your personal data may be transferred for the purposes defined above to companies located in countries outside the European Union and which do not offer an adequate level of protection for personal data. Prior to any transfer outside the European Union, and in accordance with applicable regulations, MOBILBOARD implements all procedures required to obtain the necessary guarantees for the security of such transfers.

Transfers outside the European Union may be made in particular in the context of the following activities:

- Booking in a local Mobilboard licensed agency

- Activities of customer relation

- Exportation of the data towards the social networks

- IT services In order to meet the requirements of Article 91 of Decree 2005-1309, and for the sake of completeness, the User can contact MOBILBOARD to have the most up-to-date information on data transfers by clicking here.

HOW LONG WILL MY DATA BE KEPT?

MOBILBOARD has established specific rules regarding the length of time it retains Users' Personal Information. In order to calculate the most appropriate retention period, MOBILBOARD distinguishes between prospects who have never made a purchase from MOBILBOARD and its licensed agencies, and customers who have already made a reservation or service. A separate retention period will be applied to prospects and customers. For prospects, the starting point of the retention period is the last prospecting mailing in which the prospect is likely to be interested. For customers, the starting point of the retention period is the last reservation or the last service provided by the customer to MOBILBOARD or one of its licensed agencies. The length of time a customer's data is retained will vary depending on whether or not the customer is a member of a loyalty program. For more information on the retention periods applied by MOBILBOARD, click here.

WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?

General rules:

As the company responsible for processing, MLC Management takes all necessary precautions to preserve the security and confidentiality of data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorized third parties. In accordance with article 35 of the law 78-17 of January 6, 1978, the subcontractors undertake to respect the security and confidentiality of the data.

Rules applicable to bank and credit card data:

In order to ensure the security of payments, MOBILBOARD uses the services of the service provider Elloha, which relies on the services of the company Stripe, certified PCI-DSS. This norm is an international security standard whose objectives are to ensure the confidentiality and integrity of cardholder data, and thus to secure the protection of card and transaction data. When you make a reservation by payment or credit card guarantee at one of the licensed MOBILBOARD agencies, the Elloha reservation system connects in real time with the Stripe system, which collects your data and carries out various checks to prevent abuse and fraud. The data is stored on the Stripe servers and is not transmitted to MOBILBOARD's servers at any time.

WHAT SHOULD YOU KNOW ABOUT THE DATA COLLECTED BY SOCIAL NETWORKS?

MOBILBOARD offers to use social networks to enhance our business relationship and to provide you with targeted advertising offers on those networks. Using social networks to interact with MOBILBOARD may result in the exchange of data between MOBILBOARD and those social networks. For example, if you are connected to the Facebook social network on your computer and you visit a page on the MOBILBOARD site, Facebook may collect this information. MOBILBOARD encourages you to review the privacy policies of the various social networks to see what personal information they may collect. If you do not want social networks to collect information about you while you are browsing the MOBILBOARD site, we recommend that you log out of those networks before visiting the mobilboard.com site.

WILL I RECEIVE COMMERCIAL SOLICITATIONS?

Principles applicable to Mobilboard:

MOBILBOARD uses your personal information to send you targeted advertising, particularly by e-mail or SMS. In this context, MOBILBOARD undertakes to respect the rules applicable to each prospecting channel.

Prospecting by email and SMS:

MOBILBOARD complies with the rules laid down in Article L34-5 of the French Postal and Electronic Communications Code, which requires the User's express prior consent to be obtained for the sending of commercial prospecting by electronic means (e-mail or SMS). Thus, when validating your departure form on a digital tablet, you are expressly asked for your consent to receive offers from MOBILBOARD. There is an exception in the event that the User, without having given his or her prior consent, may nevertheless be canvassed if he or she is already a client of MOBILBOARD and the purpose of the canvassing is to offer similar products or services. In all cases, the User has the possibility of objecting to receiving such solicitations by taking the following actions:

- For email, by clicking on the unsubscribe link provided in each email

- For the sms, by sending a stop SMS to the number indicated in it

DOES MOBILBOARD USE COOKIES, TAGS AND TRACERS?

During the use of our Service, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.), are likely to be recorded in files "Cookies" deposited on your terminal, subject to the choices that you would have expressed concerning the Cookies and that you can modify constantly.

WHAT IS A COOKIE?

The term "cookie" encompasses several technologies used to track the browsing habits or behavioral analysis of the Internet user. These technologies are multiple and constantly evolving. In particular, there are cookies, tags, pixels and Javascript code. The http cookie, which is currently the most used technology, is a small text file recorded by the browser of your computer, tablet or smartphone. It allows to keep user data in order to facilitate the navigation and to allow certain functionalities.

FOR WHICH REASONS COOKIES, TAGS AND TRACERS ARE USED?

The Cookies that Mobilboard emits on the site allow : - to establish statistics and volumes of frequentation and use of the various elements composing our services. For this reason, we have recourse to cookies of audience measurement. - share information with advertisers on other websites in order to offer you relevant advertisements in line with your interests. For this purpose, we use advertising cookies. - share information on social networks. For this purpose, we use cookies to share on these networks.

HOW TO CONFIGURE THE DEPOSIT OF COOKIES, TAGS AND TRACERS?

In accordance with Article 32II of Law 78-17, MOBILBOARD collects your prior consent to the deposit of advertising cookies, audience measurement and sharing to social networks. You can choose at any time to express and modify your wishes regarding cookies by the means described below.

- Setting your browser software:

You can configure your browser software so that cookies are stored in your terminal or, on the contrary, that they are rejected, either systematically or according to their sender. You can also configure your browser software so that you are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be stored in your terminal.

How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your wishes regarding cookies.

For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies ,

For Safari : http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html ,

For Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 ,

For Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies ,

For Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

- Setting the operating system of your smartphone:

You have the ability to control the deposit of Cookies on your smartphone in the operating system rules.

On iOS: https://support.apple.com/fr-fr/HT201265

On Android: https://support.google.com/chrome/topic/3434352

WHAT IS THE DATA PROTECTION OFFICER OF MOBILBOARD?

WHAT ARE HIS MISSIONS?

The Data Protection Officer appointed within MOBILBOARD is responsible for ensuring compliance with the regulations and rules described in this document. In particular, he/she is responsible for establishing a register of personal data processing implemented in the company and for ensuring that this is in conformity with the regulations and their evolution. He ensures that the teams are aware of the situation and responds to users wishing to exercise their rights concerning the personal data collected by MOBILBOARD.

HOW TO CONTACT THE DATA PROTECTION OFFICER?

You can contact the Data Protection Officer at contact(@)mobilboard.com. To learn more about your rights, visit the CNIL website: www.cnil.fr/fr/comprendre-vos-droits.