FAQ / Practical information

For Segway guided tours: 8 bis place aux bois, 74000, Annecy

For electric bike and electric scooter rentals: 8 bis place aux bois, 74000, Annecy

Reservations are firm and non-refundable.

Don't forget to check the weather forecast. Annecy has a mountain climate. All our tours take place in all weathers, and we provide rain jackets. In the event of heavy rain or snow, we may cancel the tour and will inform you as soon as possible. You will then receive a full refund. If you do not show up at our agency or wish to cancel, no refund can be requested.

Please arrive at least 15 minutes prior to your tour start time to allow time to fill out the checkout log and to be equipped with a helmet. We cannot wait for latecomers as it affects the experience of other participants.

If you are running late, please try to call us as we may be able to schedule another departure. No refunds can be requested for late arrivals. Please remember to plan ahead for parking. It is sometimes difficult to find a parking space.

Here is a list of the nearest parking lots:

• City Hall - 5 min walk
• Trésum - 5 min walk
• Annecy Parking (quai de la tournette) - 5 min walk
• Marquisats - 15/20 min walk

We recommend you to anticipate your arrival in Annecy, especially on weekends and in high season.
Many people want to park in the different parking lots above.

Everyone is welcome at Mobilboard. However, our reservations are guaranteed from 2 people. However, you can pre-book to be on the waiting list. We can cancel your reservation free of charge, or offer you an alternative departure or date.

For rentals, no minimum is required.

During the summer vacations and weekends, our activities are in high demand. We advise you to book at least 3 to 4 days in advance. We do not take firm reservations by phone or email.
We will prepare a pre-reservation for you, which you must confirm by validating our terms and conditions and providing a credit card as a guarantee. We can inform you of our availability without guaranteeing a place.

Although not obligatory, tips are appreciated by our instructors for a job well done. As in other industries and in tourism in general, tips encourage the service our guides continue to provide. Please take this into account when planning your monetary needs during the trip.

Of course you can! Our gift cards correspond to each activity that includes an instructor. We do not make gift cards dedicated to rentals. However, you can use the gift card on any of the products we offer. If the product you choose has a higher value than the gift card, you'll simply have to top it up.

Our gift cards are valid for 12 months from the date of purchase.

For electric bikes, €300 per bike in bank transfer or cash.

- Arcade electric bikes, 60 to 120km range, Bosch engine

Our rental packages do not include assistance. In the event of breakage or puncture: we cannot pick you up, you must return by your own means. Please call us to let us know so that we can direct you to the easiest way back.

Our bikes are under warranty for each rental. In the event of a breakdown or puncture, repair costs will be invoiced, but you will only be charged the 10% excess.

The anti-theft device, basket and puncture-proof spray are always included in our rental packages. Helmets are available free of charge (not compulsory for children over 12). We also offer rain jackets, subject to availability.

It's easy to pilot a gyropod from the age of 14! You need to weigh between 45 and 118 kilos. These are worldwide figures from the manufacturer, Segway Inc, to ensure user safety.

5 gyroscopic micro-sensors, 2 accelerometers, 2 computers, 4 electric motors: the electronics manage the balance for you!

Even though it is rare, it is always possible to fall, just like on foot or on a bike. However, the Segway gyropod manages your balance entirely, so you just have to be aware of what's going on around you. Mobilboard instructors provide training and guidance to enjoy the tour safely.

Rental of electric scooters is available from the age of 14.

We take a photo ID (which will be removed on your return) and a 500€ deposit per scooter.

The first thing to do is call us. There is no assistance included in our rental packages, so you'll have to make your own way back. Damage will of course be invoiced after diagnosis by our technician. In the event of theft, you must report it to the police beforehand.